At Think Limitless, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may update this Policy in line with legislative changes, so we encourage you to check this page from time to time. By using our website, you’re agreeing to be bound by this Policy.

If you have any questions about this Policy or our privacy practices, please contact us by email at hello@lewis.co.uk or by writing to Think Limitless, 15 Alva Street, Edinburgh, EH2 4PH

Who are we?

We’re Think Limitless, the trading name of LEWIS Creative Consultants Ltd, an independent strategic and creative agency based in Edinburgh. We are registered in Scotland under company number SC449509 and are registered with the Information Commissioner’s Office (ICO), registration number ZA052434. Our registered office address is 15 Alva Street, Edinburgh, EH2 4PH.

How do we collect information from you?

We collect information about you when you interact with us, for example when you:

• Visit our website
• Contact us about our services
• Apply for a vacancy via one of our email addresses:
  • hello@lewis.co.uk
  • recruitment@lewis.co.uk
• We may also collect information from publicly available sources or referrals, where appropriate.

What type of information is collected from you?

The personal information we may collect includes:

• Name
• Address
• Email address
• Telephone number
• Information contained in CVs or covering letters
• Any other personal data you choose to share with us

How is your information used?

We may use your information to:

• Respond to enquiries or contact you about services you’ve requested
• Notify you of changes to our services
• Send you communications you’ve requested or consented to
• Assess your suitability for roles you’ve applied for

We process your information in accordance with the UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025. Where necessary, we rely on your consent, our contractual obligations, legal obligations, or our legitimate interests (balanced with your rights) as the lawful basis for processing your data.

Information retention

We review our data retention practices regularly. Personal information is held only for as long as necessary to fulfil its intended purpose, or as required by law or contract.

Typical retention periods include:

• Enquiries: up to 12 months after last contact
• Job applicants: up to 6 months unless consent is given to retain longer
• Client information: for the duration of our relationship and up to 6 years thereafter where legally required

Who has access to your information?

We will never sell or rent your personal information to third parties. We will not share your information with third parties for marketing purposes. We may share your information if required by law. In such cases, we will take steps to protect your privacy rights.

Your choices

You have control over whether or not you receive marketing communications from us. We will only contact you by email, phone or post for marketing purposes if you have given us explicit prior consent. You can update your preferences at any time by contacting us at hello@lewis.co.uk.

16 or under

We are committed to protecting the privacy of children aged 16 or under. If you are under 16, please get your parent or guardian’s permission before providing us with any personal information.

Accessing and updating your information

You have the right to request access to the personal information we hold about you. You can also request that your information be corrected, erased, restricted, or transferred. To make a request, please contact us in writing. We will respond within one calendar month, in line with our legal obligations.

Accuracy of information

We aim to ensure that your personal information is accurate and up to date. If your details change, or you believe any information we hold is inaccurate, please contact us at hello@lewis.co.uk or write to us at Think Limitless, 15 Alva Street, Edinburgh, EH2 4PH

Security and data breaches

Security precautions are in place to protect the loss, misuse or alteration of your information. When you give us your personal information, we take steps to ensure that it is treated securely. Please be aware that whilst we take all reasonable precautions to protect any data in transit, we cannot 100% guarantee the security of any information you transmit to us via this medium, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. If you believe your information has been compromised and would like to lodge a complaint, please contact our Data Protection Officer on 0131 554 1286 or by emailing: incident@lewis.co.uk. Alternatively, you can lodge your complaint directly with the Information Commissioners Office.

Use of cookies

Cookies are small files placed on your device to help us improve your experience. They store information such as your preferences or browsing activity.

For a list of the cookies used by our site, please visit our Cookies page.

Deleting cookie

For information on how to remove any cookies already placed on your computer, please select your browser below:

• Internet Explorer
• Google Chrome
• Mozilla Firefox
• Apple Safari
• Opera

Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We recommend that you read the privacy policies of any external websites you visit.

Recruitment Privacy Notice

We are committed to treating all applicants fairly, and to managing recruitment data in line with UK data protection laws.

We may collect the following data during recruitment:

• Contact details
• CV content and supporting information
• Health questionnaires or occupational health reports (with consent)
• Proof of right to work in the UK
• DBS checks (if required for the role)
• References
• Employment and salary history
• Your IP address may be collected, not for commercial purposes but for the identification of your country location.

This data is used solely for recruitment and will be stored securely for up to 6 months unless we obtain your consent to retain it longer.

You have the right to access, update or erase your recruitment data, object to processing, or withdraw your consent at any time.

Complaints

If you believe your data rights have been breached, you can contact our Data Protection Lead at hello@lewis.co.uk or write to us at the address above. We aim to acknowledge complaints within 24 hours and resolve them within 5 working days.

If you are not satisfied with our response, you may also complain to the ICO at www.ico.org.uk.

Review of this policy

We review this Policy regularly to ensure compliance with current legislation. This Policy was last updated in July 2025.